Frequently asked questions

Yes, we support all pet industry professionals: groomers, dog trainers, pet sitters, pet stores, boarding facilities, veterinarians, and more. Our expertise covers your entire industry, with a deep understanding of each business type’s needs.

Thanks to our optimised process, your site is typically launched in 4 to 6 weeks. We work efficiently so you can quickly enjoy your web presence and start attracting new customers.

Your investment is divided into 4 monthly payments, followed by a reduced monthly rate for hosting and managing your website. If you have add-ons like online booking, their monthly fees are added to this rate. No hidden costs, just a clear and affordable structure.

Absolutely. Unlike some agencies, we don’t hold you hostage. From day one, you own your domain name, all elements you provided (text, images, etc.), and your data (bookings, customers, inventory, etc.). Once your first 4 payments are completed, you fully own your website and all its elements.

Yes, you can cancel at any time. If you cancel before the end of the initial 4 months, your site will be taken offline. If you wish to transfer your site to another host, the remaining balance of your initial contract must be paid, then we’ll transfer all your site files to you.

Everything you need to succeed online: a professional website, secure hosting, continuous updates, complete technical management, and search engine optimization. Additional features like online booking or a store can be added based on your needs.

Your satisfaction is our priority. You get 3 design revisions and unlimited minor adjustments. If you’re not satisfied during the first 30 days, we’ll refund your first payment. After 30 days or once the second payment is made, no refund will be possible, but we’ll continue revisions together until you’re satisfied.

Yes, each site is designed completely custom to your brand, colours, and content. We don’t use generic templates, your site will be unique to your business and set you apart from the competition.

Yes, you get unlimited adjustments and support! Just send your request from your client dashboard and we’ll typically process your request within 2 to 3 business days. Unlimited adjustments include content modifications and minor design changes. Support covers help with your website features, explanations on how to modify or manage different elements, and assistance with your add-ons. We’re here to support you in using all aspects of your online presence.

We always prefer your own photos because they bring an authentic and unique touch to your business. If they’re not optimal quality, or if you don’t have any, we can certainly help. We start by searching for high-quality free images. If very specific visuals are required and unavailable for free, we’ll then offer you a selection of premium photos. If you approve them, we’ll proceed with their acquisition, and their cost will simply be added to your invoice.

No, not at all! Content writing is included in our packages because we know how crucial it is for your site’s success. Clear, persuasive, and SEO-optimised text is the key to capturing your visitors’ attention, informing them, and converting them into customers. That’s why we strongly recommend letting us handle this task. Of course, we’re always open to your suggestions and adjustments if something doesn’t suit you.

All our sites are built on WordPress, the world’s most widely used content management platform. Its popularity is no coincidence: WordPress offers immense flexibility in terms of features and design. This allows us to build a fully customised website that precisely matches your vision and needs, with virtually unlimited possibilities.

You can edit your site’s content and manage your add-ons (bookings, products, courses, etc.) directly. For technical modifications, we encourage you to use your client dashboard with our unlimited support, this prevents breaking critical elements like SEO or essential features. During site management, we retain administrator access to protect your investment and avoid issues that affect thousands of sites every day: plugin conflicts that break functionality, incompatible updates that take sites offline, and security vulnerabilities that compromise your customer data. We exclusively use tested and proven premium plugins. We encourage using our existing add-ons as they’re already perfectly integrated, compatible, and optimised, allowing us to keep your monthly management and subscription costs as affordable as possible. Requests to integrate new plugins require a compatibility assessment ($150 fee) and may be refused if they present security or stability risks to your site. At the end of your initial 4-month contract, you own all your site files and can choose to host it elsewhere with full access if you wish.

If your site has multiple additional features and requires more space than what’s included in the basic plan, an upgrade is entirely possible. We can increase your storage in 5 GB increments for only $15 per month. This flexibility allows us to keep our basic plans affordable for everyone.

While our management plans are primarily designed for websites created by AnimoClic, we welcome new clients looking to establish long-term partnerships with our agency. Your site will need to be evaluated to verify its compatibility and ensure smooth integration into our management processes.

If you don’t have a logo or need a branding overhaul, we offer a professional visual identity package. During checkout, you’ll have the option to add a branding package to your order. We start by creating your complete visual identity, then design your website in perfect alignment with your brand.

Business type packages (grooming, boarding, etc.) include a predefined number of pages and features, optimised for your industry. The custom website package lets you choose the number of pages you need (1, 5, or 9 pages) without add-ons, ideal if you have specific needs or if your business doesn’t fit the listed categories.

Business type packages (grooming, boarding, etc.) are complete solutions including a predefined number of pages and all essential features for your industry. Add-ons are additional tools you can add to your base package at any time as your needs evolve, like online booking, a store, or courses. Think of packages as your site’s foundation, and add-ons as extensions that increase its capabilities when you’re ready.

Each business has unique needs and customisation is at the heart of our approach. Add-on setup fees allow us to precisely analyze your requirements and configure each feature optimally, ensuring perfect integration and operation tailored to your specific context.

Yes, you keep full control of your add-ons. You can cancel any add-on at any time without penalty or long-term commitment. Initial setup fees are non-refundable, but you have no obligation to continue if an add-on no longer meets your needs.

Our system is designed to integrate seamlessly with your website, creating a smooth experience for your customers. You save on monthly fees compared to other booking software while keeping complete ownership of your data. The system is simple to learn and use without being overloaded with complex features you don’t need. It also integrates easily with our other add-ons if you decide to add a store or other tools later.

It depends on your specific needs. Our system allows you to add simple notes to each booking or customer profile, perfect for noting grooming preferences, important behaviors, and keeping appointment history. If you need very detailed pet profiles with complex medical information or complete records, we instead recommend our Essential package so you can use specialized software designed for these advanced needs. We can then create a link to that software directly from your website.

The booking system allows your customers to choose their service, select an available time slot, and instantly confirm their appointment with online payment. You receive bookings automatically with all customer information. The system includes unlimited services and employees, automatic reminders via SMS or email, the ability to offer additional services to increase your revenue, recurring appointment management, and personalized notes for each customer. Each employee has their own dashboard, and your customers can modify or cancel their appointments according to your settings. A complete system that fills your schedule 24/7 without you having to manually manage each booking. For all the details, check out our Automated bookings page.

The online training platform (LMS) allows you to offer additional educational content to your customers. You create and upload your content, including videos, PDF documents, and exercises, directly into the platform, and your customers receive secure access to view the material at their own pace. You can organize content by courses or modules, track your customers’ progress, and even sell access to complete online training courses. This reinforces your customers’ learning, increases the perceived value of your services, and allows you to generate additional revenue by selling online courses. For all the details, check out our Training platform page.

The online store allows customers to browse and filter your products by category, add them to their cart, and pay securely with credit card. You receive orders automatically with all customer information and details of each product ordered. Customers can choose between delivery or in-store pickup depending on what you offer. The system integrates with major shipping providers to automatically calculate shipping costs and generate labels. A complete system that generates sales 24/7 without you having to manually manage each transaction. For all the details, check out our Online store page.

The directory allows you to create detailed individual profiles for each animal with photos, characteristics, and important information. Your visitors can easily filter and search by criteria like age, breed, gender, or availability status to quickly find what interests them. You organise your profiles by custom categories according to your needs, whether by litter, animal type, or any other classification relevant to your activity. The directory also includes an integrated inquiry form, so interested families can submit their application. You can create and manage unlimited profiles, and even allow users to submit their own profiles if needed for your type of organization. A complete system that simplifies the presentation and management of all your available or placed animals. For all the details, check out our Pet directory page.

We create a direct link from your website to your external management software. Visitors can easily access your booking system with one click from strategically placed buttons on your site. This approach allows you to use the specialized software of your choice while maintaining a professional and consistent experience for your customers.

Your website does include excellent baseline optimisation that makes it easy to find. Our local SEO service goes much further by actively managing your Google profile, continuously generating customer reviews, regularly creating new content, and positioning you on multiple local platforms. Think of your site as a solid foundation, this service builds on it to maximize your visibility and attract a steady flow of new customers month after month.

First changes typically appear in 2-4 weeks with your Google profile optimisation and new reviews starting to come in. More significant search results develop gradually over 3-6 months as your content accumulates and your local authority strengthens. The advantage is that, unlike ads, these results persist and continue to improve over time rather than disappearing.

Yes, you can cancel at any time without penalty. However, SEO works best with consistency. Pausing the service means your competitors continue to progress while you stay still. The good news is that all the work already done (optimised profile, accumulated reviews, created content) continues to generate results even if you decide to stop.

The Essential package (Google profile only) is ideal if you want to be found on Google Maps and generate reviews, but don’t need more traffic to your website. The Professional package adds content creation to also attract qualified traffic to your site. If you’re in a highly competitive market or have specific needs, the Enterprise package offers a customised approach. We can discuss your situation during a consultation to recommend the best option based on your goals.